Refund Policy

Our Commitment to You

At AwkngTV IPTV, we are committed to delivering high-quality IPTV subscription services. This policy details the conditions under which refunds may be issued, guaranteeing a clear and equitable process for every customer.

Refund Eligibility

You could be eligible for a total or partial refund in the following cases:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, please follow these steps:

Connect with our support team using Contact page.
Please use subject line: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am reaching out to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly state your reason here, e.g., software glitches, unauthorized charges, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Support team reviews the case.
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Fund accessibility is based on issuer policies.

You will get an email update at every phase. Response durations could increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will be denied in these specific circumstances:

You feel dissatisfied with the list of channels or content.
Your internet connection may be too slow or unstable for streaming.
You have breached our Terms of Service, such as account sharing.
Issues related to geo-blocking in your location are sadly out of our jurisdiction.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, we process refunds within three business days. However, depending on your bank or payment provider, it may take between five to ten business days for the funds to appear in your account. For updates, please contact support.

Typically, refunds for a change of mind are not available after the first 7 days. We recommend that you explore our features thoroughly and reach out with any inquiries before signing up. For complete information, refer to our Refund Policy or reach support.

Our subscriptions renew automatically. If you miss the chance to cancel before your renewal date, please reach out to contact us right away. Renewal refunds are reviewed individually. Learn more in our Terms.